Accessing someone else’s information
Some patients find it helpful for a second person to have access to their online GP record. This is often a parent, family member, next of kin, close friend, carer or someone they trust to act on their behalf. This is called having proxy access. If you’re aged 16 or over, you can ask for someone to be your proxy for any reason. It does not stop you having access to your GP services yourself.
Please ask at reception for more information on how to set up proxy access.
Proxy Access Information Leaflet – Easy Read
If the patient does not have access to Online Services you will need to set this up first before being granted proxy access. You can also do this at the practice or by creating a NHS login.
A patient may choose to have more than one proxy, and each can have a different level of access.
Setting up Proxy Access can allow your representative to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see communications between the GP and other services, such as hospital
- see parts of the health record, including information about medicines, vaccinations and test results
- Proxy Access requests are reviewed by a GP. If the GP has any concerns about providing Proxy Access to the second person the GP has a right to refuse to give your chosen person access.